Questions about CreditBack
Short answers about credits, suppliers, cost and your data.
Get a free 3-month auditWhat does CreditBack do?
CreditBack checks your supplier bills (invoices) for missing items, price rises, new fees and credits that never came, and helps you get that money back. You snap the bill at the back door or forward the supplier's email.
Does it work with my supplier?
Yes, if they give you a paper or PDF bill: broadline distributors, wholesalers, cash-and-carry, butchers, bakers, produce and drinks suppliers. There's nothing to connect.
What does it cost?
$49 a month per location, with no contract. The first audit of 3 months of bills is free.
How do I get a credit for a short delivery?
Write the missing item on the bill before the driver leaves, ask them to initial it, and take a photo. Then send your rep the invoice number, the item, the amount and the photo, the same day: many suppliers only credit shortages claimed at the door or within 24 hours. CreditBack writes that message for you and reminds you until the credit arrives.
What if the driver already left?
Snap the bill anyway. Many suppliers accept claims within 24 hours, and we time-stamp your photo. Price rises and missing credits are caught later too.
What if the credit never comes?
CreditBack checks every later bill, credit note and statement for it. If nothing comes, you get a reminder after a week, and again before you pay the month-end statement.
How does the free audit work?
Send us photos or PDFs of 3 months of supplier bills. We read every line and send you one page: what went up, what was short, and which credits are missing. It's free and there's no obligation.
How is it different from a price-alert app?
Price-alert apps tell you when a price goes up. CreditBack does that too, and also catches short deliveries, writes the refund request and keeps track of each credit until it's paid.
Do I need a POS system, recipes or inventory counts?
No. It works from your bills alone, from the first one.
Will my supplier know?
Only if you tell them. Refund requests are sent from your own email or WhatsApp, in your name, and always in a polite tone.
How accurate is the AI?
Every line it reads sits next to the photo of that line, and nothing is sent without you tapping send. If a line is hard to read, we ask you to check it.
Is my data safe?
Your bills are stored on Cloudflare, sent only to our AI provider to read them, and never sold or shared. You can ask us to delete everything at any time.
Which countries do you support?
Canada and the United States first. The UK and Ireland are next. Bills in other currencies and metric units already work.
Can my bookkeeper use it?
Yes. Invite them for free. They see every bill and credit and can export to QuickBooks or Xero.